I requested a delivery for Christmas eve 4 weeks in advance. Was contacted by Debenhams to say that Royal Mail was delayed and could not confirm if delivery would be made (it was a Christmas present). I tried calling back the customer helpline but no answer. I put a post on FaceBook expressing my dissatisfaction, and unsurprisingly got a response within an hour. They asked me to e mail customer services. I did as requested, eventually got a response 3 days later. I was asked if I wanted a refund or an upgraded bouquet. I requested the upgrade. Got confirmation through of new order and realised they had missed off the additional bottle of wine I requested. When I called to clarify if the wine would be delivered, was told it was not on the order. I was told they could arrange delivery of the wine or I could get a FULL refund. I had lost all trust and confidence by this point, so requested a refund. The refund I received was only for the wine. First and last time I will ever use this flower service.