I ordered two sets of flowers on the Friday for two day delivery by the Monday of the following week. I had to phone as the flowers had not been delivered on the Monday and was told they would probably be there by tomorrow (Tuesday). The gentleman on the phone said they could not track where the flowers had gone. On the Wednesday they had still not arrived and I telephoned again and this time the lady told me they had not been delivered and that I could cancel my order if I wished or place another order and be charged extra for tracking. needless to say I was not happy and expressed my dissapointment. The lady then offered to upgrade my flower orders to a larger bunch and track the order. She said they would arrive by 12 noon the next day (Thursday), they did, but I will not be using Debenham's flowers again. It will be back to Interflora or M & S.for me