My flowers arrived black at the edges of the buds and some of the leaves had gone brown. I could have gotten better quality at a supermarket! I sent wn email off no reply, after an hour I went to my local store at the metro centre where I have to say the women on the wedding services counter were fantastic! I couldn't have asked any more of them absolute stars. However even thou they were that good it took the lady 25 minutes on hold to get someone at debenhams flowers who apparently is in India and is called Christopher. Who spent over 40 minutes not having a clue what he was doing he even tries to tell me I hadn't been looking after the flowers very well you know the ones I revived less then two hours ago After much explaining and waiting for him to figure out what he was doing he then tried to charge me for a new set of roses instead of replaceing my very poor quality ones. I'm actually appalled at the service I received on Friday by your call centre it would seem standards only matter when they are the public face of the company. Also the reason I ordered online was for the gift card as the lady Iv bought them for has Russian heritage so I wanted the message in Russian so no message card I recived and I can't speak Russian so how do you tell and Indian gentlemen who can canot understand English how to write a word in Russian that his keyboard won't be set up for? Any how so after over an hour in your store with the very lovely lady's trying to help me out we finally got flowers sorted they came today and there much better quality thou maybe next time they should come in oasis soaked in water as roses tend to thirsty. I complained online about my experience with your flowers rep and was told someone would contact me today... Yea that hasn't happend either So to recap exreemly poor telephone service Very poor customer services who's are yet to call me But your store colleagues in the wedding department absolute stars they are the only reason Iv anything good to say about my experience that's why I give my experience 2 stars and not 1 Thank you for your time I do hope you act on my review Chris green