I have email your customer service dept this week to complain at the standard of flowers delivered to my mum on Mother's Day but as yet have not received any answer ! My mother received them on Mother's Day and by the evening the roses had drooped and by the next day the whole bunch had withered up and looked like flowers that were 5 days old at least!! This was really upsetting for me to hear as I had ordered them at least 2 weeks before as I was away on holiday until the 7th March and wanted to make sure she received a lovely fresh bunch of flowers on mothers day ! Will not be ordering from debenhams again! Poor customer service as well!