Very disappointing service, the flowers came in a box which they must have been left in over night as they were dispatched at 11pm according to the tracking information so we're without water or light for over 12 hours before they were delivered meaning they were drooping and looking very much worse for wear. Additionally the box clearly had not been handled with care as a number of the flowers came squashed and with snapped stalks. To further add to the poor service I wrote to the debenhams customer service team via email and sent pictures of the flowers to clearly demonstrate that they were not in an acceptable state for sale and almost a week on I have received no reply, I would never use this service again and would definitely not recommend anyone else use it either as the premium price clearly doesn't guarantee premium products or service