The flowers i ordered for mothers day arrived very poor half of them brown and dying. After 2/3 emails and phone calls to the customer care service and photographic evidence, they replied saying that on this occasion the flowers were not up to standard and that they would send mum another bouquet if that is what i would like them to do and to get back to them at my earliest convenience which i promptly did saying that i would like mum to have another bouquet. Mum has still not received them i have e mailed another 2 times but with no response. If i had not sent a photo of the flowers i would not have had a reply. I will never by flowers from there again i will stick to the supermarket. Customer service and flowers absolutely rubbish. I wish i had read the reviews before hand. i s