As I am now living in Australia I ordered 2 lots of flowers one bunch for my mother & one bunch for my mother in law for mothers days as I could not give a gift in person, I found your site on line, because it was debenhams I thought I would get excellent service how wrong could I be, both bunches where half dead when delivered and where thrown out often 3 days so much for the 7 days of freshness guarantee. I emailed debenhams twice over two weeks after delivery to express my concerns but all I got back was an automated email that the offices where very busy and would be in touch soon, still no communication from debenhams will not ever be buying from debenhams flowers or debenhams department store again if this is the usual response.