Absolutely awful service and sheer lack of customer service. I ordered two bunches of flowers to be delivered to two different addresses. At the point of ordering, I requested a set delivery day under the Free Tracked Delivery option as after checking the free standard delivery terms, it stated they may not arrive on the selected date and to choose another delivery option if I needed a guaranteed delivery date. This is what I did and I received an email order confirmation with the chosen delivery date on, yet I was informed by both parties that both of their deliveries did not turn up until after 2 days later! I am disgusted that this has happened. This is the first time I used this company for flower deliveries and I feel completely let down. Why offer the option of tracked delivery with stated delivery days if you cannot meet these needs? That should not be advertised as an option if you cannot fulfill it. At no point was I contacted and informed that my delivery was not going to be on time and at no point since have I received any contact explaining why. I have sent in a complaint and contacted the company again a further two times and still no response, apology or explanation from them. Don't use them....find another company that won't just take your money and let you down.