Bought flowers for Mother's Day and whilst they arrived on time and looked ok, they did not last. The roses withered and petals all fell off within 5 days and the lilies did not open at all, turned brown and dropped off. My mum regularly buys flowers and knows how to take care of them so was very disappointed that these did not even last a week. I emailed Debenhams to let them know this and have still not had a reply, 10 days later. Very disappointed that a nice gift did not live up to expectations and that the customer service team did not even give a response. Not using this service again.