I ordered flowers to be delivered the day before Mothers Day and I tracked them and found they were in the depot at Buxton! I realise that Debenhams offers a 7 days a week service but unfortunately the post office dont so my flowers sat in the depot til Monday . morning! My friend did not seem excited by the surprise gift so I assume the freesias were disappointing. I went on the Debenhams site to see they were not able to deal with the matter owing to the high demand of arising matters after Mother's Day but was informed to expect a reply in a couple of days.. That did not happen so I phoned , was connected and waited 15 minutes at a cost of 7p a minute to no avail! After an other few days with no response still from Debenhams I was able to talk to a lady who did offer to send some more flowers or refund my money which I accepted. Not a very good experience I am afraid!