I ordered my sister flowers for a very special occation, but she never received them. The only thing she got was stress as she did not know where they are and our surprise was not a nice one then as we only caused her more stress. Debenhams offered to send them again as she never recieved them in the 1st place, but the 2nd time they've sent them she still has not recieved them. All i've gained now is stress, waisted mine and my sisters time and no flowers both times.. very dissapointed! I would like to get a full refund of my moneys at least. I genuenly like Debenhams and have shopped here often for food, this is the first time I have to deal with something like this with them. I am very dissapointed to say the least. Hopefully they improve their flower delivery service