I am absolutely appalled at the service I have received from Debenhams regarding my order. After ordering flowers for my mother on Mother’s day, for which I was very disappointed I wrote the below : Comment: Hi I ordered some flowers for my mother to arrive on Tuesday last week 1 March. Which they did. I visited her on Friday 4 March and was shocked to see they were dying. I paid £22 for these flowers and would expect them to last more than 4 days. I have taken photos of them and shall send if you require, I have previously ordered flowers from Debenhams and know they last a lot longer. I am very disappointed with these, She has done everything right she was asked to regarding their upkeep and they are not in particular hot room. I feel so disappointed with the quality this time. My mother is so polite and said they are fine, but as I bought them I am upset at the quality this time around. It has really put me off ordering flowers from Debenhams again. I can send photos if you would like me too to show the quality. My order number was [100207371] for ease of reference. I would like some form of refund or some gesture of good will. As it was mothers day - it was upsetting to see them. I received a response on the 16th March apologising for the delay in getting back to me – I have heard nothing since, today is the 4th April over a month since my order, and mothers day! Then Friday the 1 April I received a questionnaire asking for my review …. I feel I have been totally let down by Debenhams Flowers. I have bought flowers on three occasions, the first two orders of flowers were of high standard, the ones I am writing about now, were very poor and died within 4 days. I could have paid a lesser price at another outlet and had better flowers. Can someone please look into this for me. I shall not use Debenhams flowers again and if I do not get a satisfactory response I shall advise my associates and friends to give Debenhams flowers a wide berth. The service is appalling not to mention the flowers. I would like a full refund.