I ordered a mothers day bunch of flowers in good time and asked for delivery on the Friday (which would allow an extra day for delivery) so they would reach my mum in time for mothers day. They failed to arrive. I rang Debenhams on the Monday and the chap I spoke to was very nice and said he would send an upgraded bouquet within a few days. These did arrive but I have to say I was very disappointed. It was 'ungraded' from my original order but the quality and quantity was not good. I would hate to think what my original bouquet would have been like. I will not order flowers from Debenhams again.