Ordered flowers for Mothers Day on 25th February and picked the day before as a delivery date as Sunday isn't a delivery option (5th March). Paid and confirmed the order but after giving my mother a call on Mother's Day I soon realised that they had failed to arrive. They finally arrived delivered by Royal Mail on Tuesday (3 days too late!) looking somewhat brown and past their best. I emailed customer services on the Monday and received no response at all and then tried to call them on the Tuesday but after being put on hold for 6 minutes I gave up. I definitely won't be using this service again!!