I am extremely upset and appalled with the quality of flower delivery service. I have ordered Birthday bouquet for my mother-in-law, to be delivered on 23rd payed extra for designated delivery to be in time for her birthday on 24th. I received confirmation of delivery on 24th yet there was no acknowledgement for the gift from her. I've waited to contact her on Monday in case her has and took her away and leant that she had not received any flower nor notification slip. And she's been upset about not hearing from her son and his family on her birthday. I've spoken to one of your representative and discovered that flowers were left on "safe place". Later it found out flowers was left sitting on neighbours door step who was away on holiday. Not following the instruction is one thing, but why you never leave the notice slip of whereabout of the delivery? Why do you leave it to the neighbour who didn't answer the door? Whole thing is just unbelievable. I am really let down with this poor service. You have ruined her birthday and our well wish which is supposed to be beautiful and filled with smile. It was totally ruined by such a stupid mistake which was completely avoidable. I understand mistakes can happen. What I'm upset about you have committed to be a part of people's celebration of life, take on board the responsibility, and made nothing in place to secure delivery. And please don't start blaming Royal Mail, it's Debenams responsibility what sort of delivery method to take on. Really you only have one chance to make it right - upgrade flowers and box of chocolate really doesn't compensate the ruined birthday, also the permanently ruined trust and image to Debenhams.