I forgot my nieces birthday and had to hurry for a special gift for a special girl. I am short round vase with a mixture of flowers such as daisies. Very girlish and included a happy birthday balloon and teddy bear. I paid for next day delivery by noon. Excellent. Emails kept me informed and the birthday gift was on time. Then I received a photo of my niece with her gift. The bear was a hit and much bigger and better than I envisioned. The balloon was exactly as I thought but the flowers were shoved in at all vase with no look or even thought of a professional arrangement. This was so disappointing and frankly I felt embarrassed for the gift is gave. I can certainly give kudos for everything but the flowers. Debenhams please look into this and not have the flower arrangement be a disappointment for anyone else. It really spoilt a superb service.