I ordered flowers from Debenhams for my nan's 97th birthday; I specifically put on the delivery instructions to be patient, however, I was absolutely disgusted to be contacted by her care worker today, who found them dumped at the top of her road. Fortunately, I had phoned my nan earlier in the day to tell her a parcel was coming and to keep an eye out for it, otherwise I would assume they would be still there now, as she sent the care worker round to ask the neighbours if they had seen a parcel and one of them spotted it. I can accept that sometimes it is necessary to leave a parcel with neighbours or in the porch, however, I must reiterate- this parcel was dumped on a lawn at the top of her cul-de-sac, the driver could not be bothered to go the extra 150 metres to put it on her door step. I must also add that my nan has to pay the carer out of her own money. I informed Debenhams of all the problems and all they offered to do was send her more flowers to say sorry - she spent nearly a day worrying where the last bunch went, why would I put her through that again?! *Updated following Debenham's response below* I have spoken to nan and the care worker, they both are adamant the flowers were found on the lawn. If you could send me the photos of the flowers on the doorstep that the courier provided, then I would consider the matter closed and will update this review accordingly.