Quick and simple ordering process. Easy to fill in delivery details online along with personal message.. The flowers I ordered were not deilivered to my relative in person as unfortunately she didn't hear the delivery man ring the bell. He left the flowers in a slightly sheltered position but where it could be seen next to the front door. 2 photos were then sent to me in an email attachment explaining that they were left and showing exactly where and at what time. My Aunt said the flowers were super, mostly budded but all opened to lovely flowers as described. I paid extra for next day delivery and they were delivered by 2pm. Great service Debenhams- will Definitely use again!