Admittedly it was a last minute order for next day delivery,ordered a pretty rose plant in pot which was substituted with an orchid(which can currently be purchased in my local Waitrose for£12.00 -I checked the next day) I feel it was poor value for money and would have appreciated being told it was to be substituted as I would not have opted for an orchid as an alternative. Service was very good in tracking delivery and getting there on time it just wasn't what I would have chosen to spend £33.00 on.Perhaps keeping customer informed of their order would help