The one star is for prompt delivery. That is the only positive word I can say about this ghastly product delivered as a fifth wedding anniversary present for my son and daughter in law. I was mortified. They said the roses were already brown on delivery, and I saw the actual bouquet five days later, unspeakable. Disgusted with Debenhams. Have rang contact number twice, emailed, sent photos of product, (Lovely Lilies and Roses bouqeut)Trustpilot report, now this. Really poor customer response. Sorry, hate to give negative feedback, but so upset as this was supposed to be a nice surprise! Order no 100245580. Please recompense in some way, thank you.