Ordered birthday flowers, chocolate box and balloon for my wife. Was delivered on time but the flowers looked old and some leaves were torn. The flowers were lily and roses, the lilies were buds while the roses were big and mature so they withered in a couple of days even before the lilies could open. They showed a picture of a round birthday balloon with Happy birthday written on it but sent a palm sized star plain balloon. No where while ordering the balloon was the size mentioned but when i checked my email for order confirmation the summary said small balloon, so they get away with this. When i paid 5 quid for a balloon i didn't expect it to be a small size if it wasn't mentioned. The ordering of the flowers is tricky from their website. Wouldn't recommend it to anyone.