Appalling, never again, I was delivered an air-conditioning unit which didn't work, (mainly because it had been shipped upside down) , so after 3 very expensive phone calls, (that's a total of 2 hours of my life I'll never get back), a several E-Mails and an on line form they finally agreed to take it away, So I booked another day off work, but, and it's a big but, they would not replace the unit at the same time, I would have to take yet another day off, that's three in total if they decided they were going to give me a replacement. I've demanded a refund but I'm not holding out much hope judging by other reviews. I'll read the reviews first next time. An expensive lesson on how not to buy on line.