Not sure if this is the correct forum but since there seems to be nowhere for in store feedback - I'd be obliged if you could ensure it reaches the correct ears. So here goes. Debenhams Whiterose store! Shopping for new shoulder bag, found item and decided to purchase. Loose labelled for £70 inside bag, on reaching till was told it was £100. Returned to display to re check and found the same bag labeled at £95, returned to the till next door only to be told it was £56 which we queried and advised cashier to check with the cashier who originally told me it was £100. Label inside bag was rechecked and it was confirmed the item cost £100. Staff member then decided to involve a manager at which point Debenhams legal responsibilities were explained to us and we were advised that we should wait while said manager checked out whether the stock should be removed from the shelves or if they should sell it to us????? At this point the already crumbling buyer experience fell to bits and we decided to leave the store bag-less. You really need to up your game, Guys!! :-( ..............
While we are on, we may as well mention the lack of service we received in the cafe, no plates to put the self service cake on, the luke warm coffee and the stale I nedible cake we purchased - but I guess thats another story.......
Would love to have a reply.
9 years ago
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