Purchased a pair of Brogues on offer for £42.50. Heels worn after 18 days nails coming through soles. Debenhams think it is acceptable as I returned them andd they sent them back to me saying not resaleable so did not fit there returns criteria. I have spoken to customer services who are very unhepfull and rude, they initially told me to email head office which I did but they did not reply. Today I have been told after phoning customer service again I need to return to store. 40 mile round trip, parking petrol. Why shop on line if you have to return faulty good to store. So far I have foung them rude, unhelpful and will not shop there anymore. So beware if your item is not fit for purpose or faullty it is down to you to return to store. Shop at John Lewis instead first class customer service.