If I could give them zero I would. Completely wrong item received, They then refused to send my actual item until I returned the wrong item. I asked for a courier to come and collect it on a Saturday as I work 9-5 weekdays and they refused. The only way to solve it was that I had to print out return labels and take it to a collection depot. Once I had done this they released the item I paid £475 for and insisted it would be with me the next day (Saturday) as a showing of good will. I sat in all day and no delivery. I still have not received the item and don't know whether I will. Their call centre and staff were appalling and would not let me speak to any managers, I will genuinely never set foot in a Debenhams ever again. Awful company.