Having ordered a laptop and carry sleeve from Debenhams Plus, I received a printer in their place. I contacted Debenhams Plus and spoke to a lady who apologised for the error and advised me to send the printer back. I then received a message an hour later to request I take photos of the printer as Debenhams had definitely 'not made an errors'. I took the photos as requested and asked for an email address to send them to. I heard nothing for 3 days and so returned the printer. This almost 1 month ago. I've now been made aware that Debenhams Plus is actually a company called Buy It Direct who trade under the Debenhams name. They've tried to blame couriers, other retailers and have even claimed that the printer I received isn't sold by Debenhams Plus (Buy It Direct) only for me to find it listed on their website DURING my phone call with customer services. I'm now very concerned of whether I'll ever receive my laptop or be refunded, as the company seem hell bent on passing the buck to whoever they possibly can. As a customer, I can't warn people quite strongly enough of the dangers of dealing with this company. I will add that everyone I've spoken to has been very polite and attempted to help, but their hands are obviously tied as so far we're a month in and have received zero resolution. Over the years I must have spent thousands of pounds in Debenhams and have never had a single issue. I would warn Debenhams that allowing an unproven company to trade on your well established and respected name like this is an almost guaranteed way to send your customers to your competitors.