I got an email and text saying my click and collect order as ready for collection my chosen store - Harrow. I went into the store only to be told the shelf number given for my order was invalid and they weren't prepared to look for my order even though it was in the building and the reason they couldn't find it was due to an error on their part. I was told someone would call me when they had time to find my item. This was at 1pm on Saturday. Its now 6pm on Monday and I have not heard anything. I called customer service to complain and was told someone would ring me back once they had spoken to someone in the store, they haven't bothered to call back either. I'm so frustrated - they have something I have paid for and wont give it to me. DO NOT SHOP HERE. THE STAFF AND RUDE AND INCOMPETENT- CHOSE JOHN LEWIS OR HOUSE OF FRASER IF YOU WANT A DECENT DEPARTMENT STORE