1) This company is not associated to Debenhams , although they try to infer they are. 2) Ordered an item and then cancelled within 24 hours, they ignored the cancellation and posted out 36 hours later after cancellation. 3) Refused delivery and informed Debenhamsplus and couriers. 4) Contacted couriers and they confirmed return date to Debenhamsplus. 5) Contacted Debenhamsplus who responded when item is returned they will process my refund, I informed them it was returned to themselves 8 days previous. 6) I am still awaiting a response/refund. I cannot recommend this company because of their inefficiency