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Sophie Anderson
Ordered a cooker to be delivered to work - paid £10 to have this delivered next day (Thursday) as i needed to have it fit at the weekend. They drove past an old building of ours and assumed this was our address - despite this not being the delivery address we specified on the ordered. Took a pic of the old building and said they could not deliver as the address is abandoned. I called them and explained that this was not the address we had asked them to deliver to. They said they now would have to wait for them to deliver the item back to the depot before arranging delivery. Therefore I would not receive my order on the consecutive day - i would have to wait another 48 hours even if it was their mistake. This means that my next day delivery would now be delivered on Monday - 5 days after I ordered it. Better to cancel the whole order and order with someone else who will actually deliver the item to the correct address.
8 years ago
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Debenhams Plus has a 1.5 average rating from 288 reviews

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