What a sham of a service. I have never had such a bad response/service in the 30 years of ordering home appliances. I ordered an Indesit dryer which was out of the box a day then made noises and smelt of burning. No time to register guarantee. Was told an engineer would have to visit from Hotpoint to clarify this. Appointment made cancelled by Hotpoint unable to do following week as working. Could not get through to either to rearrange appointment as either Debenhams+ or Hotpoint had call options gallore or engaged tone or calls dropped. Emailed both (December 2016) this all started and still to date no replies and it is now February and I have a broken dryer sitting there with no customer service whatsoever!! I am appalled at the service by both and will NEVER order on line to these companies again. Do yourselves a favour avoid them like the Plague!!!