Here's my latest email to them, seems to sum them up..... So, lets see if anyone here cares about customer service... I can tell you for a fact that nobody in your furniture department does. Below you will see a chain of emails with your team. It's got worse since then too. I called on Sunday, spoke to a guy, promised to call me back, he hasn't... Again!! So why am I so annoyed: - You were late to deliver the sofa by nearly 2 weeks --- Throughout the delays I was constantly the one chasing you and your supplier. - I complained about this and was told Adam would get in touch personally, he didn't - The sofa then had the wrong colour legs and the fabric was an off colour - I logged this on the 11th and said I wanted to return it - I called end of last week to see what was going on --- I was told the return was authorised on the 14th, nobody bothered to tell me. When I questioned this I was told that your supplier should tell me, NO, I'm your customer, not theirs, stop passing the buck. - I called on Sunday to see what was going on, spoke to a guy who told me he'd call me today with an update as to when it would be collected --- He didn't, why lie to me? - I called again to see what was happening, I'm told that the supplier will be in touch next week to arrange a collection. --- Why aren't you taking responsibility for this? I don't care about the supplier, it's your job to service me. --- They will contact me next week to discuss a pick up day - This will make it approx 3 weeks since I requested a return, this is not a reasonable amount of time. Worse still, if I hadn't chased constantly it wouldn't be done. --- Making it over a month since it should have arrived in the 1st place?!? I've then got to wait weeks for my next sofa (7wks from order), it'll be 3 months in total until I have a suitable sofa. Oh and because of your constant delays, the sale has gone off now!?!? Yet again I'm paying for your incompetence, your delays and your inability to fulfil your half of a contract. My biggest gripe about all of this is that Debenhams just don't care and aren't taking responsibility for these errors, you keep on referring to your supplier but that means nothing to me, I paid you, not them. You aren't trying to sort this problem. OH - And I just emailed this complaint to them (to an email address their Twitter handler pushed me to) and I got told to go speak to another department. USELESS DO NOT ORDER ONLINE FROM DEBENHAMS