Having ordered an item online to collect in store - I was shocked on opening the parcel in store to discover I had been given a different individuals order. The incompetence and lack of a credible process to ensure that customers were provided with the correct items purchased was only surpassed by the four arrogant and unskilled 'managers' who were sent to speak with me in series. The overall attitude and approach of this company best demonstrated by the response from a customer care [sic] manager to my email to the CEO Michael Sharp telling me not to visit or order any products from the store again. Not a problem of course since I had no intention ever of offering these amateurs my patronage again. Still, I have a good story to tell of how not to 'do' retail business - Debenhams you failed at every point on this one and the public should be aware.