This is the second time I have had a bad experience with Debenhams plus, I tried to order a laptop a few years ago and messed about chronically. Sadly i forgot and tried them again. I ordered a phone last night and the delivery option for today was available. I booked it (paying extra of course as I would expect) I got a acknowledgement, so thought everything was okay and didn't check. However for some reason the payment to paypal didn't go through, which I am sure must be their end as I have never had a problem with this and it isn't even showing in my paypal account. My gut reaction is that they decided they couldn't deliver today and "suspended the order" presuming of course that I would stay with them. Needless to say I have cancelled the order and will never ever use them again.