I sent a CCTV back to Debenahms after it became faulty (2 months). I asked should I send all the kit and was told send just the NVR unit. So I did. I packed the unit professionally, taking care to bubblewrap everything so there was absolutely no movement of items in the box. It was totally secure and nobody could of wrapped it better. Seems Debenhams received the item all broken after signing for it. Another parcel was delivered ok after they insisted on receipt of the whole system. I spoke to one particular CSA who was less than helpful and not very sympathetic at all. There communciation is terrible and they show there inefficiencies via the lack of it! I wouldn't deal with this Company for anything again. Blacklisted!