I purchased two sofas on line. They are in place, in my living room, look great and are very comfortable. However, the whole delivery process was a shambles. I was promised a delivery date (w/b 20 Feb 2017) rang to confirm the week before... given an exact date confirmed by email, all seemed ok, then I was later told not possible... It would be another week. Then I was contacted again to say there was a problem with the order and there would be further delays before delivery was possible. I was told I could cancel the order if I wished. Given that I had re decorated to suit the new sofa, rearranged the room and got rid of the old suite, the offer to cancel did not go down well. In the end the sofas were delivered (13 March 2017) and all is well. But it took weeks and Debenhams delivery organisation is shambolic.