I bought a cooker hood from Debenhams Plus prior to the last Bank Holiday and whilst I have no complaints with the product itself (it actually was very good value for money), the whole experience was a nightmare due to failed deliveries and a complete lack of communications within the customer services department. I had paid extra to have it delivered on a BH Saturday..... and the fact that that it could be had swung the purchase for me. Needless to say it did not arrive. Furthermore it was impossible to find out what was happening from Debenhams Plus as they did not reply for days - let alone the 'hours' response that they boast about on their web-site. My time was utterly wasted, my builders time was wasted and the weekend kitchen work had to be put on hold ..... and to rub absolute salt into the wound..... I was given the princely sum of £10 compensation for this complete carnage in service, which Debenhams Plus admitted was their fault! Awful, awful, awful.