I would not rate Debenhams!!! I made an order online which I received a conformation email for and they took my money.. I then received another email TWO HOURS later saying my item was not in stock and have to wait for my money to go back in my bank! I am a single mother to 4 children and was getting my daughter a dress for a wedding in 2weeks time. I can not afford to go and buy another dress until I have received my money back. This has just caused unnecessary hassle, this situation should not be able to happen. It has caused so much frustration and upset as my daughter was very excited and happy with her dress and it was a speacial treat to be ordering the dress I did!