I ordered and paid for a black Samsung phone online, the cost was £199 and I paid £5 for next day delivery...very easy and phone arrived the next day...great service?? Seemed to be BUT when opening the phone it was gold :-( I called customer services to be told I must have ordered gold, even when I pointed out that to order the gold I would have to have scrolled down to bottom of web page, select the gold version which cost £209 and then pay my £5 for next day delivery so £214 but I have paid £204 for BLACK. the guy wouldn't accept this but did process my return, I said as this was their error I wanted phone picked up, no problem he said. I then get an email saying sorry you want to return "unwanted" item and telling me where to return it and that they don't refund the return postage! I called customer services again to say I want phone picked up and full refund including next day delivery cost. This guy is very helpful and reads the email previous guy and written and it stated "customer claims she ordered a black phone" What??? I paid for a black phone, I wonder who many times Debenham Plus kindly send customer more expensive items for a cheaper price...don't think so! This guy was very apologetic and refunded next day delivery there and then and has arranged for DPD to pick phone up. Would not recommend or use again!