Poor customer service experience. We purchased a microwave from Debenhams Plus which turned out to be the incorrect size. Debenhams wanted a 25% restock fee and customer also pays the returns post charges. There is no local drop off point for returns. After they take the restock fee and delivery charges Debenhams Plus would issue us with a voucher which would be less than the value needed to purchase the replacement microwave. In the end we decided to resell the microwave at a loss but meant we could take our business elsewhere. Bit of a learning experience but proves that price isn't everything and always a good idea to read over terms and conditions before purchasing anything. We thought that we were purchasing from Debenhams but the microwave was delivered by Hotpoint and when we contacted Debenhams to return it we were then transferred to Appliances Direct. The whole operation is a bit unclear to us and we will never purchase from any of these companies again. Stick to companies which offer local drop off services like Curry's and John Lewis. They also offer 30day returns policy on purchases.