We purchased a television from DebenhamsPlus believing we were ordering from the Debenhams technologhy and appliances division - turns out we were buying from Buy It Direct who have appalling customer service and appear to be in business to give customers as much grief as they possibly can. Ordering and delivery went great but the television developed a fault within days. To get any kind of half decent response I had to put in a formal complaint copied to Debenhams (after all it is the Debenhams name and logo being used and their reputation at stake). We eventually managed to book in a return but they expected us to wait 15 days for the TV to get back to them and be tested. More complaints and emails and quoting from the Consumer Act 2015 and we finally get them down to collecting on a Friday, testing on Monday with result the same day. We have dated photographic evidence of the fault and have requested a full refund - not the repair or replacement they said we could have. In accordance with the Consumer Rights Act we have made it clear that as it's less than 30 days since we bought the thing we are within our right to reject the item and get a full refund. How this company is not being investigated by Trading Standards is beyond us. Do yourself (and your mental wellbeing) a favour and avoid DebenhamsPlus