Got a cooker for my mother in law who is 84 years old the reason I bought the cooker as it was easy for her to use, first the cooker was delivered, I had asked for her old cooker to be taken away which was done and the wrapping to be taken away which was not done when I phoned about the wrapping not being taken that I paid for they did say they would send someone out but told them not to bother. My mother law arranged for the qualified electrician to connect the cooker up it was working for a total off 7 days then 2 off the rings stopped working so called Debenhams plus was told the connection at the back must be the problem our electrician came out at a charge and said the connection is fine so phoned back Debenhams plus and they said that someone from Debenhams plus would come out who did and said it was the connection to my elderly mother in law,I then phoned up which was a total joke who really were not interested said they didn’t have the report from there guy and they would be in touch, two weeks still nothing phoned again to told it was wired wrong got the qualified electrician out yet again at a charge and he said he would do a report if they want that the cooker is wired correctly, phoned them yet again and now Debenhams plus are asking for a picture of the back of the cooker,my mother in law has now had a bill for £78 from this company, its a total joke, my wife has cancer and I don’t need all this added stress over a brand new faulty cooker don’t buy from this company it really is disgusting service I can’t believe Debenhams is connected to this awful company do not buy be warned.