I will never do business with them again. A totally unpleasant experience. Dehumidifier faulty & leaked everywhere and getting a replacement or refund frustrating. Rude and angry customer service treating me like I'm trying to con them. They still have my money, and I am trying to have the faulty machine returned, so I'm the one whose actually been conned. I've opened a bank dispute to get my money back so that I can buy another one somewhere else. Oh, they also insisted I use the warranty with the manufacturer to sort the damaged product problem out. Fobbing me off with the fact that that they delivered a faulty item. I've never heard of that??? Talk about chancers... if it wasn't so upsetting it'd be a joke.