Ordered a phone from Debenhamsplus and unfortunately the battery seemed faulty as the phone kept dying too quickly - not their fault! I called up on Monday and spoke to a gent named Faraz who was a God send. He properly listened to my issue, explained all my options thoroughly and helped guide me through next steps. He made the whole process stress-free and simple and was incredibly patient with me, I would therefore shop with Debenhamsplus again and recommend them to my friends and family. I truly believe you should give Faraz a pay review or promotion of some sort, his positive attitude and willing to help is undefeated and he represents Debenhamsplus wonderfully - a true asset to your team.