I'm sorry this is going to be a long story.. So I ordered a computer in the online shop and paid with a (non-UK) credit card (which is never a problem with any retailer). After check-out ( I went through the whole verification process with my bank and everything), everything seemed to have gone through as normal and I received a confirmation stating "Your payment has been processed". Later that day I received an email stating "We are currently awaiting payment. If you have only just placed your order or have already made arrangements to pay for your order, please ignore this email." I didn't quite understand and presume I have paid already and hence ignore the message. But then I received another message "We are unable to process your order and would require cleared funds (BACS or Cheque) before we can process your order." Without any other explanation or details why that might be the case. I wanted to inquire about the problem by answering through their 'emessage system' but I only got an error message and was not able to reply. So I was forced to call for 10p/min + normal service charges. As it was already too late to contact customer service on that day though, I decided to call the next day. So the next day I called and found out it was due to my foreign credit card why my payment could not be processed. That it isn't possible to pay with a non-UK credit card was not once indicated during the whole buying process and seriously I haven't encountered this problem once before with any other retailer. Anyhow, so I'm being told to transfer the money instead, which I immediately do. I am also being told that the payment process takes one day and should be through by the following day. The following day came, but I haven't received any communication. I decided to cut them some slack and waited. As it was a Friday, I waited for the entire weekend and when I still hadn't received any confirmation of payment or that my order would now be processed or anything, I decided to call again (for 10+p/min). So I got through to the payment team who confirmed my payment went through on the day I transferred the money and that the customer service team has been trying to reach me. We confirmed both my email and mobile no, which were both correct and I have NOT received anything on any channel. So she put me through to customer service to investigate this (another wait until I got through). The customer service agent then tells me that there hasn't been any attempt from them to contact me and she had no clue what the lady from the payment team was talking about. Anyhow, I was being told I will get contacted by the logistics team in the next few days to confirm delivery dates, etc. She also asked whether I would like to be contacted by phone or email. I specifically indicate PHONE so I have the opportunity to talk to someone in case anything else goes wrong again (although I hoped it wouldn't). Later that day, instead of being called I received another email with the following content: "We are sorry to inform you that we have been informed of a delay to your order. The current lead time is 3-4 weeks, Upon which time you will receive tracking details relating to your delivery date." By that time I've really had enough. And as the messaging service didn't work again, I had to phone AGAIN! So I spoke to customer service and cancelled my order and was told that it takes a day for the refund to be processed in house and another few (up to 5) days to be processed through to my bank. I asked whether there is anything else they needed, I was told no. This was on Monday this week. Today (Friday) I received another email "Good afternoon. Please can you provide the following information so we are able to process your refund: Account number, Sort code, Account name, Bank name and address". SERIOUSLY?? WTF (Sorry for the swearing) Debenhams? And then an hour later "I'm pleased to confirm the following amount has been refunded by BACS account today." So what now? Has it been refunded or not? This time I have managed to submit an emessage with my bank details. We will see what happens from now. In summary a very appalling experience. It seems like the left hand doesn't know what the right hand is doing and the internal processing as well as customer facing web-interface is in need of some serious overhaul. I would never chose to order there again and will discourage anyone I know from doing so. Debenhamsplus really has to improve this service to be able to keep up with the other online retailers on the market. I really wish I had read the other reviews before ordering. Had I done so, I certainly wouldn't have done it, but hopefully my review can help other people to not make the same mistake.