I long ago stopped going into any Debenhams stores because they are all so over-heated that it makes the whole shopping experience very uncomfortable. Recently I was given a Debenhams gift card, which I chose to use online. I also had some tokens and gift cards from other well-known companies and decided to order a selection of bed linen from all three. The problems I have had with Debenhams since placing the order only three days ago have been numerous, and have involved various phone calls and email communications. This is as a result of them cancelling part of my order, with no explanation, then not refunding my gift card, although I was told on the phone that no payment had been taken. They eventually admitted through emails that they had taken the payment and that a refund would take over 7 days. In the meantime, the other part of my order was redundant without the cancelled part, so I have tried to cancel it also. They have told me they have cancelled it, but I have just received a notification to say it is with the courier. All just completely chaotic and not at all how I would expect a 21st century company, in the age of the internet, to be operating. As for the order and deliveries from the other two companies.....both on their way, complete and with clear communication every step of the way. Come on Debenhams - get with it.