I was with my daughter and grand-daughter on Saturday 21 March at the Leicester Highcross store . My daughter had made an appointment for a personal shopper to help her 13 year old daughter find an outfit for a wedding. Hafsa, our personal shopper, was absolutely fantastic; she listened, made suggestions and was, at all times, conscious of what was going to give my grand-daughter confidence in her chosen outfit. We certainly wouldn't have come away happy without Hafsa's help; we can't thank her enough. I thoroughly recommend this service and Hafsa, if you can get her.