I purchased some back suede ankle boots in the sale. I drove 6 miles into town to click and collect them. When I got home the box inside was the correct box but it contained an entirely different pair of boots. I contacted debenhams to request the correct shoes to be sent to me. I was treated with suspicion and disbelief that I had been sent the wrong shoes and when they eventually believed me I was told to return the incorrect boots and to re order. By this point the shoes I actually wanted had sold out. Major disappointment. Only after some more complaining was I sent a £5 gift voucher to compensate me for my inconvenience. It turns out that the voucher can only be used online which means I have to go into town again to spend it. I used to think debenhams were a quality store, but I will now be avoiding them at all costs. If you look at other reviews of their online service then clearly many other people are experiencing the same appalling lack of customer service and disorganisation.