I actually have used Debenhams for over 10 years and spent thousands but have noticed over the years their products and service us getting worse. Take for instance the latest issue which means I will never shop with them again. I ordered for click and collect to get a £5 voucher, usually I'd have the free delivery. So I drove to collect, received the voucher with my parcel and drove home. I collected the parcel on the afternoon of the 7th, and realised the following day the voucher had expired! What a con! Contacting customer services on the 9th I get told I can use the voucher up to the 8th! Well I knew that, totally useless and a total con! Never again