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MR R
Ordered goods and did not receive full order. Even when proof given, debenhams refused to accept order was not fully fulfilled. Instead of taking time to look closely at the matter, they found it easier to imply customer was a liar and a thief and that customer received order in full. This was after contacting customer service on approx 30 occasions. Many emails ignored. I have been shopping in debenhams for quite some time and purchasing many items from different departments but never again as they have ripped me off, no different to theft for £42.00 in total. With all the contact I've had with them, there has been no professionalism on their part to resolve the problem in a methodical manner. No numbers for assignments checked, no follow up at all, even when given copy of delivery note specifying what was delivered along with when and what was going to be delivered by email. Both these ignored. I was sent 2 x hand towels and was suppose to receive 2 X bath towels, 2 x hand towels and 2 x face cloths. 1 x hand towel sent back as was wrong colour. No acknowledgement of returned item either. Astounding the level of incompetence given by debenhams customer service and hub for deliveries. Not even knowing what or how many things delivered but of course the customer is always wrong. I still cannot believe what has gone on. They deserve to close down from my experience.
4 years ago
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Debenhams has a 3.0 average rating from 1,405 reviews

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