Ordered two double duvets, one for my guest bedroom so didn't open the package for a couple of weeks. When I did found one of them was a single duvet. Contacted so-called Customer Services (surely the name is an offence under Trade Descriptions Act) asking them to refund my card with the difference in cost between a single duvet I received and the double one I ordered. After several emails where they wittered on and on about timescales, they have refused to do anything at all. Refunding monies for overcharging has nothing to do with their timescales and doesn't override the ale of goods act 2015 of the Consumer Goods Act. My advice: Avoid Debenhams like the plague.